Upkram
Transform Customer Support with AI
Reduce support costs by 70% with WhatsApp AI automation and IVR call handling. Available 24/7, no waiting times, instant order tracking.
WhatsApp AI Support Bot
Instant AI-powered customer support available 24/7. Customers get real-time order tracking, instant shipping cost quotes, and answers in their preferred language. 95% of queries are resolved instantly by the bot. For complex issues, customers can request to speak with a human agent—seamless handoff with full context.
Instant Order Tracking
Real-time status in seconds
Multi-language Support
English, Hindi, Hinglish
Instant Cost Calculation
Shipping estimates on demand
24/7 Availability
No sleep, no breaks, always on
Human Handoff
Seamless escalation to your team
IVR Phone Support System
Traditional DTMF-based IVR (Interactive Voice Response) system that handles inbound calls 24/7. Customers can check order status, schedule deliveries, and confirm payments by pressing buttons. For complex issues, seamlessly transfer to a human agent without losing context.
How It Works
Customer calls the IVR number
Automated voice menu greets in customer's language
Customer presses buttons to select options (Order status, Schedule delivery, etc.)
System provides information or transfers to human agent if needed
Reliable & Proven
DTMF is battle-tested worldwide
Multi-language
Hindi, English, Regional
Cost Effective
₹0.71/min vs ₹8/min for AI voice
Human Escalation
Seamless transfer to agents
ROI Calculator
2,000
1,000
Cost Without AI (hiring team)
₹125,000
5 human agents needed @ ₹25,000/month each
Cost With Our Solution (monthly)
₹20,976
WhatsApp API (10 msgs/conv): ₹10,000 (₹5/conv)
IVR API (5 min/call): ₹3,570 (₹3.57/call)
Support retainer: ₹3,500
Human escalations (25.0h): ₹3,906
Monthly Savings
₹104,024
Annual Savings
₹1,248,288
Pricing calculation (higher end for safety): IVR at 5 min/call × $0.0085/min = ₹3.57/call. WhatsApp at 10 msgs/conversation × $0.005/msg = ₹5/conversation. Human escalation: 5% of queries × 10 min avg × ₹156/hr. Without AI: 5 agents needed @ ₹25,000/month.
Why Choose This Solution?
70% Cost Reduction
Replace 3-4 customer support agents with AI automation. Only 5% of queries need human attention.
24/7 Availability
AI never sleeps, takes breaks, or goes on holiday. Always available to serve customers instantly.
Human When Needed
95% instant bot resolution. For complex issues, seamless handoff to your support team with full context.
Multi-language Support
Serve customers in their preferred language: English, Hindi, Hinglish, and regional languages.
Proven Technology
WhatsApp AI + DTMF IVR are battle-tested across thousands of businesses worldwide.
Seamless Integration
Works with your existing systems. Easy to deploy and manage without technical expertise.
What You Get
Complete implementation & go live in just 7 Days
Timeline begins after you provide API access to your order management and customer systems. Any delays in system access may impact the delivery schedule.
| Deliverable | Description | Timeline |
|---|---|---|
| WhatsApp Bot | Fully functional AI chatbot integrated with WhatsApp Business API | Week 1 |
| IVR System | DTMF-based phone system with human escalation capability | Week 1 |
| API Integration | Integration with your order management, tracking, and customer systems | Week 1 |
| Human Handoff | Seamless escalation to human agents for complex queries | Week 1 |
| Training | Comprehensive 10-15 minute walkthrough of the system | Week 1 |
| Source Code | Complete, documented codebase for customization | Week 1 |
| Deployment | Production-ready cloud deployment with monitoring | Week 1 |
Why DTMF IVR Instead of Pure AI Voice?
Pure AI Voice (NLU)
- • Cost: ₹8/minute (same as hiring human agent)
- • A 3-minute call = ₹24 (still need human for handoff)
- • Not cost-effective at scale
- • Overkill for simple queries (check status, schedule delivery)
- • Accuracy issues with accents/background noise in India
DTMF IVR (Our Choice)
- • Cost: ₹0.71/minute (11X cheaper than AI voice)
- • A 3-minute call = ₹2.14 (vs ₹24 for AI voice)
- • Reliable & proven technology worldwide
- • Perfect for structured tasks (menu selection)
- • Works with any accent, no language comprehension needed
Smart Hybrid Approach
Use DTMF IVR for routine queries (order status, delivery scheduling) at minimal cost. For complex issues or confused customers, instantly transfer to a human agent with full order context. Best of both worlds: 95% automation + cost savings + customer satisfaction.
How AI Provides True 24/7 Support
Humans Need Sleep
A human agent needs 8 hours of sleep daily. So you need 3 agents to cover 24 hours (one per shift). Cost: ₹75,000/month for one role.
AI Never Sleeps
AI works 24/7/365 without breaks, vacations, or sick days. One AI agent can do the job of 3 humans, instantly.
Massive Savings
Replace 3 shift workers with 1 AI solution. Plus, AI doesn't get tired and maintains consistent quality 24 hours.
The Math:
Traditional approach: 3 agents × ₹25,000 = ₹75,000/month just to cover day/evening/night shifts
AI approach: AI automation + 1 escalation agent = ₹28,500/month + API costs, with better service quality
Investment & Features
LIVE IN 7 DAYS
Pricing
ONE-TIME SETUP
₹35,000
Complete setup, integration & initial training
MONTHLY RETAINER
₹3,500
Support, maintenance & code updates
API Costs Billed Separately (pay only for usage):
- • WhatsApp: ~₹5 per customer chat (both bot & escalated)
- • IVR Phone Calls: ~₹3.57 per call (avg 5 minutes)
Example monthly usage: 2,000 WhatsApp + 1,000 IVR calls = roughly ₹13,570 in API costs + ₹3,500 retainer
Included Features
WhatsApp AI Bot
Order tracking, cost calculator, multi-language
IVR Phone System
DTMF-based, 24/7 inbound call handling
System Integration
Connects with your order & customer systems
Human Escalation
Seamless transfer to support team
Staff Training
10-15 min comprehensive walkthrough
Full Source Code
Documented, customizable codebase
Cloud Deployment
Production-ready, fully managed
24-Hour SLA Support
WhatsApp & Email support included
Ongoing Updates
Code maintenance & feature improvements