Upkram
Transform Customer Support with AI
Reduce support costs by 70% with WhatsApp AI automation and phone call handling. Available 24/7, no waiting times, instant order tracking.
WhatsApp AI Support Bot
Instant AI-powered customer support available 24/7. Customers get real-time order tracking, instant shipping cost quotes, and answers in their preferred language. 95% of queries are resolved instantly by the bot. For complex issues, customers can request to speak with a human agent—seamless handoff with full context.
Instant Order Tracking
Real-time status in seconds
Multi-language Support
English, Hindi, Hinglish
Instant Cost Calculation
Shipping estimates on demand
24/7 Availability
No sleep, no breaks, always on
Human Handoff
Seamless escalation to your team
Phone Support System
AI-powered phone support that handles inbound calls 24/7. Customers can check order status, schedule deliveries, and get answers — either through a guided menu or a natural voice conversation depending on the option chosen. For complex issues, the call seamlessly transfers to a human agent with full context.
How It Works
Customer calls your support number
AI greets the customer in their language and understands their need
System retrieves order status, scheduling info, or payment details instantly
Complex queries transfer to a human agent — with full call context, no repeat explanation needed
24/7 Availability
Handles calls day and night, no staffing needed
Multi-language
Hindi, English, Regional
Two Options Available
IVR (₹43/hr) or AI Voice (₹285/hr)
Human Escalation
Seamless transfer with full context
ROI Calculator
All calls handled by button-press IVR. ₹3.57/call (5 min avg).
2,000
1,000
Cost Without AI (hiring team)
₹125,000
5 human agents needed @ ₹25,000/month each
Cost With Our Solution (monthly)
₹27,476
WhatsApp API: ₹10,000 (₹5/conv)
Phone (IVR (DTMF)): ₹3,570 (₹3.57/call)
Support retainer: ₹10,000
Human escalations (25.0h): ₹3,906
Monthly Savings
₹97,524
Annual Savings
₹1,170,288
Pricing (higher end for safety): IVR: ₹3.57/call (5 min × $0.0085/min × ₹84). AI Voice: ₹23.75/call (5 min × ₹4.75/min, ~$3/hr). IVR→AI→Human: IVR for all calls + AI for complex 30%. WhatsApp: ₹5/conv (10 msgs). Human escalation: 5% of all queries × 10 min × ₹156/hr. Without AI: 5 agents @ ₹25,000/month.
Why Choose This Solution?
70% Cost Reduction
Replace 3-4 customer support agents with AI automation. Only 5% of queries need human attention.
24/7 Availability
AI never sleeps, takes breaks, or goes on holiday. Always available to serve customers instantly.
Human When Needed
95% instant bot resolution. For complex issues, seamless handoff to your support team with full context.
Multi-language Support
Serve customers in their preferred language: English, Hindi, Hinglish, and regional languages.
Proven Technology
WhatsApp AI + DTMF IVR are battle-tested across thousands of businesses worldwide.
Seamless Integration
Works with your existing systems. Easy to deploy and manage without technical expertise.
What You Get
Complete implementation & go live in just 14 Days
Timeline begins after you provide API access to your order management and customer systems. Any delays in system access may impact the delivery schedule.
| Deliverable | Description | Timeline |
|---|---|---|
| API Integration | Connect to your order management, tracking, and customer systems | Day 1–4 |
| WhatsApp Bot | Fully functional AI chatbot integrated with WhatsApp Business API | Day 2–6 |
| Phone System | IVR or AI Voice phone system (based on chosen option) with human escalation | Day 3–7 |
| Human Handoff | Escalation flows for both WhatsApp and phone — agents receive full context | Day 6–9 |
| Testing & QA | End-to-end testing across all flows — happy path, edge cases, escalations | Day 9–11 |
| Training | Walkthrough of the system for your team — how to monitor, manage, and escalate | Day 12 |
| Source Code | Complete, documented codebase handed over for your ownership | Day 13 |
| Deployment | Production cloud deployment with monitoring — go live | Day 14 |
Phone Support Options
Two approaches to handle customer calls — each with its own strengths. Choose based on your customer base and call complexity.
DTMF IVR (Button-Press)
Customer presses number keys to navigate menus
- • Reliable & proven technology worldwide
- • Works with any accent, no language comprehension needed
- • A 5-minute call = ~₹3.57
- • Perfect for structured tasks (order status, delivery scheduling)
- • Lowest cost at high call volumes
AI Voice Assistant (Conversational)
Customer speaks naturally — AI understands and responds
- • Natural conversation — no menu navigation needed
- • Handles open-ended queries and follow-up questions
- • A 5-minute call = ~₹23.75
- • Multi-language support including Hindi & regional
- • Higher customer satisfaction for complex calls
Both options include human escalation
Whichever phone option you choose, complex or sensitive queries are seamlessly transferred to a human agent with full call context. We will help you decide based on your call volume, customer demographics, and query complexity.
How AI Provides True 24/7 Support
Humans Need Sleep
A human agent needs 8 hours of sleep daily. So you need 3 agents to cover 24 hours (one per shift). Cost: ₹75,000/month for one role.
AI Never Sleeps
AI works 24/7/365 without breaks, vacations, or sick days. One AI agent can do the job of 3 humans, instantly.
Massive Savings
Replace 3 shift workers with 1 AI solution. Plus, AI doesn't get tired and maintains consistent quality 24 hours.
The Math:
Traditional approach: 3 agents × ₹25,000 = ₹75,000/month just to cover day/evening/night shifts
AI approach: AI automation + 1 escalation agent = ₹28,500/month + API costs, with better service quality
Investment & Features
LIVE IN 14 DAYS
Pricing
ONE-TIME SETUP
₹1,12,000
Complete setup, integration & initial training
50% advance (₹56,000) to begin
MONTHLY RETAINER
₹10,000
Support, maintenance & code updates
API Costs Billed Separately (pay only for usage):
- • WhatsApp: ~₹5 per customer chat (both bot & escalated)
- • IVR Phone Calls: ~₹43/hour (~₹3.57 per call, avg 5 min)
- • AI Voice Calls: ~₹285/hour (~₹23.75 per call, avg 5 min)
Example monthly usage (IVR): 2,000 WhatsApp + 1,000 IVR calls = ~₹13,570 in API costs + ₹10,000 retainer
Included Features
WhatsApp AI Bot
Order tracking, cost calculator, multi-language
IVR Phone System
DTMF-based, 24/7 inbound call handling
System Integration
Connects with your order & customer systems
Human Escalation
Seamless transfer to support team
Staff Training
10-15 min comprehensive walkthrough
Full Source Code
Documented, customizable codebase
Cloud Deployment
Production-ready, fully managed
24-Hour SLA Support
WhatsApp & Email support included
Ongoing Updates
Code maintenance & feature improvements